Terms and Conditions


Welcome to Atelier Ruffles’ website. We invite you to carefully review the Terms and conditions before continuing to use this Website. These Terms and conditions apply to all visitors and/or users of this Website. By using this Website you accept these Terms and conditions in full. If you disagree with these Terms and conditions or any part of them, you cannot use this Website and must exit it immediately.

The purpose of this website: this Website serves to promote and provide information on Atelier Ruffles’ products, collections, initiatives and to provide information on the company.

Atelier Ruffles is an on-line service of Atelier Ruffles LTD, incorporated, operating under the Bulgarian law, with an address, Sofia Lubljana Str.42B, office 33, UIC 205135961 telephone number +359876582561.

Atelier Ruffles shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. However, color and clarity may vary from device to device used to access the Website, and therefore Atelier Ruffles cannot guarantee that the Product is a mirror image of that which was viewed online. The company reserves the right to correct content at any time and without prior notification. 

Personal Data

In order to be able to make purchases through the Website, you will be requested to provide us with your personal data. "Personal data" means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a client ID number).

Depending on the data you provide or share with us, personal data may include information related to: your identity and your contact details, your size and stylistic preferences, your social media online journeys.

As part of our relationship, depending on the context in which your data is collected, we use your data for: the management of your orders, the management of the personalized content and communications with Atelier Ruffles (digital or otherwise), the management of your profile, the management of our website and our digital apps, the improvement of our products and services

Atelier Ruffles may disclose the collected data to other third parties, such as professionals, consultants and, in general, any third parties cooperating with Atelier Ruffles in the pursuit of the aforementioned purposes, or to third parties to whom given services have been outsourced. In any case, Atelier Ruffles undertakes to supply said third parties exclusively with those data strictly required in order to perform the services and operations assigned to such third parties; Atelier Ruffles also undertakes to do everything possible to ensure that the third parties use the data they receive exclusively for the purposes indicated by Atelier Ruffles and in accordance with the provisions governing personal data processing. For example, we entrust certain services to third parties in charge of delivering you a product, payment service providers and providers securing transactions against fraud, third parties who assist us in the organization of our events, third parties providing IT services.

The user’s personal data may also be disclosed to those recipients deemed legitimate by law or regulation, as, for example, in the case of requests on the part of the appointed public authorities or the legal authorities, or in general within the context of legal proceedings, and also in order to protect and defend the Website and the rights of Atelier Ruffles.

Such persons shall process the data in their capacity as independent data controllers or data processors, depending on the circumstances.
The data controller is Atelier Ruffles LTD, with registered office in Sofia, Bulgaria

Cookies

What are cookies?

Cookies are small text files that are sent to the terminal you use to access to the Internet (usually your browser) by the websites you visit. Cookies are stored in your computer to be recognised by those websites on your subsequent visits. Cookies cannot be used to retrieve other data from your hard disk, transmit computer viruses or identify and use e-mail addresses. Each cookie is unique to each browser and device you use to access our Website. Cookies can be installed by the operator of the website you are visiting (“first party cookies”) or by other websites (“third party cookies”).
Cookies can be permanently stored in your device until they expire or until you delete them (“permanent cookies”) or they can be automatically eliminated when you abandon the website or when you close your browser (“session cookies”).
Cookies are used for several purposes: to ensure the correct functioning of the Website and offer an improved and more efficient browsing experience.

Technical cookies 

Technical cookies are cookies used exclusively to transmit a communication on an electronic communication network, or insofar as they are strictly necessary to provide a service expressly required by you.
These cookies grant a smooth navigation and use of the Website and allow you to browse with certain pre-determined settings (e.g. preferred language, products on your chart) in order to improve our service.

Profiling cookies

Profiling cookies are aimed at creating user profiles and are used to send online advertising messages in line with the preferences shown by the user during navigation.
These cookies, either of the Company or of third parties, are accurately selected and checked and are used to guarantee that the marketing messages received through the Site or other websites used by the Company to transmit its advertising messages are in line with the visitor’s preferences. Our advertising policy is conceived to offer pertinent messages, based on previous visits to the Site, on the pages visited more frequently and on other data concerning the visitor.

Management of cookie preferences

When you visit any page of our Website, a banner containing a simplified policy statement is displayed.
If you continue to browse our Website – by accessing another area of our Website or by selecting any of its elements (e.g. an image or a link) – you agree to our use of cookies through your browser's settings
If you wish to block or delete the cookies received from our Website or any other website, you can do so by changing your browser’s settings.
You can find below the links to the instructions of the following browsers:

Please note that if you disable all cookies, including navigation and functional cookies, your navigation may be affected, and you may not be able to use some of our Website’s functionalities.

Your rights



You may at any time request information on the processing of your personal data, require that your data be updated, rectified, integrated or erased, and you will have the right to restriction of processing or to object to the processing in accordance with the General Data Protection Regulation 

You may exercise your rights by sending a written communication to the Data Controller or the Data Protection Officer (“DPO”) to the address indicated in the following paragraph, or by sending an email to: privacy@atelierruffles.com.

 

Payments

To order products you must be over 18 years of age and possess a valid credit or debit. By placing an order, you are guaranteeing that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds in the account to cover the costs of your order.

The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.). This will ensure that there is no delay in the dispatch of your order.

Orders

To place an order, add a product to your basket by clicking “Order” on the selected product page. Please also select the size and quantity you want to order, if required. Once you have selected your items, complete your order by clicking on “My basket” and then “Complete the order”. 
You can then modify or validate your basket and select your delivery method before making your payment.
You will be asked to complete your delivery and billing address by selecting one of the following three options:

- log on to your Atelier Ruffles account if you already have one
- create an Atelier Ruffles account if you are ordering for the first time on Atelierrufflesr.com
- continue as a guest; this option enables you to place an order without creating an account, but your order history will not be saved. 
Select your method of payment and fill in the information to complete your order.
Atelier Ruffles may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Atelier Ruffles has not carried out your purchase order specifying the reasons thereof. If the products displayed on our online store www.atelierruffles.com are no longer available at the time you last accessed the website or submitted your order form, Atelier Ruffles shall inform you of the unavailability of the ordered products within one (1) days following the day that Atelier Ruffles has received your order. If the order form has been sent and the price has already been paid, Atelier Ruffles will refund the amount paid for those items. In the event that you have multiple Products in your order and the above is not possible, we will continue to ship the remaining items unless we receive email notification before dispatch that you no longer wish to proceed with your order.
Within a few minutes, you will receive an email confirming your order. When your order is shipped, you will receive a second email with a tracking number so that you can track delivery of your package.

For further information, do not hesitate to contact us at Customercare@atelierruffles.com

Shipping

Are you in Europe?

Standard shipping in Europe is free. Estimated delivery times takes 7 – 10 working days from the date of purchase. We will send you the Registered Mail Tracking Number for your free shipping, to be able to track your shipment.

Premium home delivery in Europe is between 3 to 5 working days and it costs 10 euro.

Delivery time is as follows:

3 days - Austria, Belgium, France, Germany, Greece, Holland, Hungary, Ireland, Lithuania, Luxembourg, Monaco, Poland, Portugal, Spain, UK…

5 days - Denmark, Czech Republic, Finland, Latvia, Sweden…

5-6 days – Switzerland, Iceland, Turkey

Express shipping in Europe with UPS is also available. Delivery takes up to 48h to virtually all European business areas. Express delivery cost 18 euro.

24h Delivery with DHL cost 50 euro. Orders must be received before 12 noon (GMT +2). If received after it will ship the next business day.

Are you outside Europe?

Standard shipping to destinations outside Europe above 100 euro is free. Delivery usually takes up to 21 days working days. The delivery frames are an estimate. We will send you the Registered Mail Tracking Number for your free shipping, to be able to track your shipment.

Standard shipping below 100 euro is offered at a flat rate of 10 euro. We will provide you with a Tracking number for your shipment.

Premium delivery is offered at a flat rate off 18 euro. Delivery takes up to 11 business days depending on your location:

8 days United States and Canada

9 days Middles East – Bahrein, Kuwait, Oman, Lebanon, Qatar, Saudi Arabia, United Arab Emirates

9 - 11 days – Australia, Asia, North Africa and all other destinations

Express delivery is possible for some destinations. To find out the exact time and cost please contact us at customercare@atelierruffles.com before making a purchase ,or by phone +359876582561 /+ 32470404747.

All delivery options available for your order will be displayed at checkout. Delivery outside the EU may be subject to local import taxes, which are the responsibility of the customer where they apply. Atelier Ruffles is not responsible for any delays caused by destination customs clearance processes. Signature is required at delivery of all orders for security purposes. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned following our returns policy.

Returns

You can return any order to us within 14 days of receiving it. You need to first e-mail customercare@atelierruffles.com.
When returning a product, place the unused item(s) in the original packaging, along with any accompanying accessories. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, worn, washed or altered, will not be refunded or exchanged.
Return shipping is at our expense. Please get in touch with us and we will let you know the exact steps you need to take to ship us back the item(s).
Before requesting a return please make sure the products comply with our return conditions. Please note that the cost of all exchanges are at the expense of the Client.

Refunds

The refund will be issued within 5 working days after the return has been accepted, directly to the method of payment used for the original purchase and in the same currency. The exact timing will depend on banking procedures.