Gift cards cannot be returned or exchanged for cash. All returned items paid using a gift voucher will be credited onto an online Gift Voucher Code to be redeemed for future orders.

An item currently unavailable may become available again through returns. However, it is impossible to predict the future availability of an item.

If you encounter this problem, please try to delete cookies on your browser. Please note however that by deleting cookies the items currently in your cart will also be deleted.

When you place an order, you always receive from us an order confirmation email. Therefore, please filter these emails in your mailbox to view your previous orders. This feature will soon be available in your customer account, a little patience ...

Yes. The use of the most modern encryption technology - Secure Sockets Layer (SSL) - ensures the optimum protection of your personal data in the "cash register area". Moreover, no transaction is made without the indication of the security code on the back of your credit card. In addition, your delivery address is only for delivery, never for solvency checking or marketing purposes.

Yes. First of all, you will receive an automatic acknowledgment of receipt by e-mail. In addition, you will receive an email confirming the dispatch of the order as soon as the goods are delivered to the carrier for delivery.

Orders can be cancelled by emailing us at customercare@atelierruffles.com Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned following our returns policy.

Upon receipt of the goods in our logistics center, we will refund the value of the goods. We confirm by e-mail the receipt of your package and inform you of the number of items returned and the amount that will be refunded. As a rule, the refund is made using the same method of payment as that used during your order. Depending on the method of payment, 8 to 10 business days may pass between the receipt of our e-mail and the actual arrival of money on your account. Atelier Ruffles will refund the amount of the item excluding the delivery fee, paid at the time of placing the order.

Please contact our customer service by telephone or e-mail. Customer Service will immediately send you an e-mail return sticker to the e-mail address you desire. When you receive the return slip, please print it and paste it clearly on the package containing your return. Then send your package to a subsidiary (to be confirmed in a separate e-mail). Please keep your receipt of receipt until you have received our e-mail confirmation of receipt of the returned item.